Privacy Policy

Effective Date: January 12, 2025

At Panais, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our music bot, dashboard, and premium subscription services. By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

We collect the following types of data to ensure the optimal functioning of Panais and to enhance your user experience:

1.1 Automatically Collected Information

When you use our services, certain data is automatically collected:

Discord User Data: Username, Discord tag, unique user ID.
Server Information: Server ID, server name, and relevant configuration details where the bot is integrated.
Bot Usage Data: Interaction history, including commands sent and responses generated by the bot.

1.2 Subscription Data

If you purchase a premium subscription through Discord's monetization features:

Subscription Details: Status, start and end dates, and tier of the premium subscription.
Billing Information: All payment data is processed by Discord. We do not store or process credit card information or other sensitive billing details.

1.3 Voluntarily Provided Data

You may choose to share additional data, such as:

Preferences, configurations, or settings submitted via the dashboard.
Information provided when you contact support or engage with us directly.

1.4 Cookies and Similar Technologies

Our dashboard may use cookies or similar tracking technologies to improve functionality and customize your experience. For more information, refer to the Cookies section below.

2. How We Use Your Information

The data we collect is used exclusively for the purposes of providing and improving our services. Specifically:

To operate and maintain Panais, including its music and dashboard functionalities.
To manage and verify premium subscription access.
To personalize your experience and provide relevant settings or recommendations.
To monitor, analyze, and optimize service performance.
To provide technical support and respond to your inquiries.
To comply with legal obligations or enforce our Terms of Service.

We do not use your data for marketing purposes or share it with advertisers.

3. Data Sharing and Disclosure

We take your privacy seriously and will never sell your personal information. However, your data may be shared in the following situations:

With Discord: To facilitate the integration of services such as premium subscriptions or bot interactions.
Legal Compliance: When required by law, regulation, legal process, or enforceable governmental request.
Protection of Rights: To investigate and prevent fraudulent activities, unauthorized access, or violations of our Terms of Service.

In all cases, we ensure that third parties adhere to strict data protection and confidentiality standards.

4. Data Storage and Security

4.1 Storage Location

Your data is securely stored on servers managed by reputable providers. These servers comply with industry-standard security protocols and are located in EU.

4.2 Retention Period

Interaction Data: Stored for a maximum of 30 days to monitor bot performance and improve functionality.
Premium Data: Retained for the duration of your subscription and for 6 months after expiration to address support requests or comply with legal obligations.
Other Data: Retained only as long as necessary to fulfill the purpose for which it was collected.

4.3 Security Measures

We implement robust security measures to protect your data:

Data encryption during transmission (HTTPS).
Role-based access control to limit who can access your data.
Regular security audits to identify and address vulnerabilities.

Despite our efforts, no system is completely secure. If you suspect any unauthorized access or security breach, please notify us immediately.

5. Your Rights

You have certain rights regarding your personal data under applicable laws (e.g., GDPR for EU residents). These include:

5.1 Right to Access

You can request a copy of the personal data we hold about you.

5.2 Right to Rectification

You have the right to correct inaccurate or incomplete data.

5.3 Right to Deletion

You can request the deletion of your personal data, subject to legal or contractual obligations.

5.4 Right to Restrict Processing

You can ask us to stop using your data in certain circumstances.

5.5 Right to Data Portability

You can request that your data be provided in a commonly used, machine-readable format.

5.6 Right to Withdraw Consent

If you previously consented to data collection, you may withdraw this consent at any time.

To exercise these rights, please contact us at contact@panais.xyz. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our dashboard uses cookies and similar technologies to:

Maintain your session and authentication.
Store your preferences for a better user experience.
Analyze usage patterns to improve our services.

You can disable cookies in your browser settings, but note that some features may not function properly without them.

7. Children's Privacy

Panais is not intended for use by individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Changes will be posted on our dashboard, and the "Last Updated" date will be revised accordingly. We encourage you to review this Policy periodically to stay informed.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following channels:

Email: contact@panais.xyz
Official Discord Server: https://discord.gg/5shqv9Kygv

By using Panais, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue using our services.